bdgl's Privacy Policy

bdgl is a trusted online casino and sports betting platform in Bangladesh. We place the highest priority on the privacy and protection of our users' personal information. This Privacy Policy document explains how bdgl collects, processes, uses, stores, and protects users' personal information.

By accessing the bdgl.cam website or using any of its services, you are considered to have read, understood, and agreed to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our site or contact our support team.

This policy is consistent with and complementary to our Terms and Conditions and Responsible Gaming policy.

bdgl collects certain personal information to operate its services smoothly, ensure security, and improve the user experience.

2.1 Registration and Identity Information

When you open an account, we collect the following information:

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• Password (stored in encrypted form)
• Preferred language and currency

2.2 Identity Verification (KYC) Information

To verify accounts and ensure the security of financial transactions, we may collect:

• National ID (NID) or passport copy
• Proof of address (utility bill or bank statement)
• Documents verifying ownership of the payment method

2.3 Financial Information

To process deposits and withdrawals, we collect the following information:

• bKash, Nagad, Rocket, or Upay account numbers (partial, for security)
• Transaction history and reference numbers
• Deposit and withdrawal amounts and dates

2.4 Technical and Usage Information

Information collected automatically while you use the site:

• IP address and device identifier information
• Browser type and version
• Operating system
• Site usage patterns, page visit information
• Session duration and activity logs
• Referral URL (the site you came from)

bdgl uses the information it collects only for legitimate and necessary purposes. We never use your information unnecessarily or unethically.

Your information is used for the following purposes:

• Account Management: Registration, login, account security, and identity verification.
• Financial Transactions: Accepting deposits, processing withdrawals, and ensuring transaction security.
• Service Improvement: Personalising the gaming experience, providing relevant offers, and improving platform performance.
• Customer Support: Resolving your issues via live chat or email.
• Security and Fraud Prevention: Detecting suspicious activity, protecting accounts, and enforcing responsible gaming.
• Legal Compliance: Maintaining information necessary to comply with applicable laws and regulations.
• Communication: Sending important policy updates, security alerts, or account-related notifications.

Without your explicit consent, bdgl never uses your personal information for marketing or for the purpose of selling it to third parties.

bdgl does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted service providers required to operate our platform (such as payment processors, game software providers, and technology infrastructure suppliers). These partners operate under our privacy policy and may not use your information for any other purpose.

4.2 Legal Obligations

If required by law, court order, or the directive of a government authority, bdgl may be obliged to disclose information in accordance with applicable legal processes. In such cases we will make every effort to notify you, where legally permitted to do so.

4.3 Fraud Prevention and Security

If any suspected money laundering or fraudulent activity is detected, relevant information may be shared with the appropriate authorities.

4.4 Business Transfers

If there is a future change to bdgl's business structure (such as a merger or acquisition), information may be transferred to the relevant party. In such cases the new party will also be required to comply with this privacy policy.

bdgl uses cookies and similar technologies to ensure the website functions correctly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for the core functions of the site (login sessions, security). Disabling these may prevent the site from working correctly.
• Functionality Cookies: Used to remember your preferences (language, layout preferences).
• Analytics Cookies: Collect anonymous statistics to review site usage and improve performance.
• Security Cookies: Used to detect fraudulent activity and protect accounts.

5.2 Cookie Controls

You can control or reject cookies through your browser settings. However, disabling essential cookies may cause issues when using bdgl's services.

bdgl follows the highest industry standards to protect your personal information. Our security measures include:

• SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly — it is protected using strong cryptographic hashing methods.
• Access Controls: Access to your information is restricted to qualified and authorised staff only.
• Regular Security Reviews: Our systems undergo regular security audits and reviews.
• Data Backup: Regular backups are maintained to protect against data loss.
• Two-Factor Authentication: Two-Factor Authentication (2FA) is available for additional account security.

However, it is not possible to guarantee complete security when transmitting information over the internet. We make every effort, but users can also play a responsible role in securing their accounts — such as using strong passwords and not sharing account details with others.

As a bdgl user, you have the following rights regarding your personal information:

7.1 Right to Access Information

You may request to know what information we hold about you at any time. On request, we will provide you with a copy of your personal information.

7.2 Right to Correct Information

If there are any errors or incomplete details in your information, you may request that they be corrected. Many details can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances you may request that your personal information be deleted. However, information required to fulfil legal obligations may be retained.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes (such as marketing communications).

7.5 Right to Data Portability

You may request your information in a structured, machine-readable format.

To exercise any of the above rights, contact us by email at ([email protected]) or get assistance via 24/7 live chat. We will respond to your request within 30 days.

bdgl retains your personal information only for as long as necessary. The general policy is:

• Active Accounts: All necessary information is retained while the account remains active.
• Closed Accounts: Even after an account is closed, certain information (in particular financial transaction records) may be retained for the applicable period to fulfil legal and regulatory obligations.
• Financial Transaction Data: Retained for the period prescribed under anti-money laundering (AML) regulations.
• Marketing Preferences: Retained until you withdraw your consent.

Once the required retention period ends, your information is securely deleted or anonymised.

bdgl's services are for persons aged 21 and over only. We do not knowingly collect or process the information of anyone under the age of 21.

If we have evidence that a minor has registered, we will immediately close that account and securely delete the associated information.

If you believe a minor has opened an account on our platform, please notify us at [email protected].

bdgl's platform may have connections with game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, and others) and payment providers.

These third parties have their own privacy policies, which may differ from bdgl's policy. bdgl is not responsible for information collected as a result of your interactions with third parties.

We advise you to read the privacy policy of each individual service provider.

bdgl may update this privacy policy from time to time. Revisions to the policy may occur due to service improvements, legal changes, or business changes.

For important changes, we will send a notification to users' registered email addresses or display a clear notice on the site. If you continue using the site after the changes, you will be considered to have given your consent to the revised policy.

The "Last Updated" date at the beginning of the policy always indicates the date of the most recent change. We advise all users to review this policy regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

We are committed to protecting your privacy. Welcome to bdgl, and best wishes for a safe gaming experience.